FAQ

WHAT ARE YOUR SHOWROOM HOURS?

Party Time Rentals showroom is open from 8 AM to 6 PM Monday through Friday. We are open seasonally on Saturday’s during April through to the end of December from 8 AM to 1 PM and closed on Saturdays in January, February and March. We are closed Sunday’s. For our address please visit our “Location” page.

HOW DO I PLACE AN ORDER OR OBTAIN A QUOTE?

Because we feel that each client’s needs are unique, we encourage you to contact us directly by phone or in person at our showroom to best determine the services you require. We will be happy to take your order over the phone or in person, or provide you with a written quotation. We can be reached (613) 745-9400. We offer valuable consultation services at NO CHARGE!

WHAT IS REQUIRED TO PLACE AN ORDER?

We will need the full delivery and pickup address including postal code, home or business phone number, and an onsite contact person with a cell number if possible, along with the correct dates for delivery and pickup. We will prepare an invoice for your review and signature. We will require a valid credit card, name on the card, correct billing address for the card and an authorized signature. We are happy to provide a no obligation quotation; however please note that rental equipment is not guaranteed until we have received your signature on file and confirmed availability.

PAYMENT OPTIONS

A valid credit card is required in order to rent equipment unless you are an existing account customer with billing terms. We accept VISA, MasterCard, and American Express. PLEASE NOTE that we do not accept bank debit cards. Full payment must be received on your order prior to the date of your event or the order will be cancelled. A 50% non refundable deposit is required for all tent rentals (and other specialty equipment) at the time of booking. Party Time Rentals reserves the right to future use of the credit card provided to cover any late fees, shortages and damages.

RENTAL RATES

All rates quoted are based on a one-day event; however, we allow extra time for the customer to pick-up/drop off at our location, while for deliveries we prefer to deliver the day before and pick-up the day after your event. Weekends are considered a one-day rental. All items are typically packed in special containers to ensure your items are sterilized, undamaged and “Table Ready”. Should you notice an item is chipped or broken please notify us immediately so that it can be noted on your contract and you will not be charged. Any rental equipment kept for longer than specified on your contract will bear additional rental charges according to our price schedule. Please call for information on long-term rates.

MAY I CHANGE MY ORDER?

You may make changes to your order up to the day before delivery or pickup, subject to availability and charges as per our cancellation policy below. Equipment added to your order on the same day of your event will have a second delivery charge added to the normal delivery rate for your event location. You are welcome to come and pick up the rentals at our warehouse location, if the items are available.

WHAT IS OUR CANCELATION POLICY?

Orders cancelled 7 days prior to your event are not subject to a cancellation fee*. Orders cancelled within 7 days may be subject to a 25% restocking fee*. Orders cancelled or items removed from an order within 48 hours of the delivery / will-call date are subject to a 100% cancellation fee, as we will be unable to re-rent those items specifically reserved for you. *(ALL special order items or services are subject to a 100% cancellation fee once the order has been placed). It is the customer’s responsibility to make all changes or cancellations of the rental equipment in a timely manner.

DELIVERIES

Delivery and pick up rates are based on the location of your event and are quoted as one round trip fee. We do not offer a one-way rate. Delivery charges start at $50 for orders over $100 and apply to all orders. For orders under $100 delivery charges start at $75. There is no delivery charge or minimum order amount for a pickup at our warehouse.

Please note: Our normal delivery and pickup times are Monday through Friday, 8:00 AM - 4:30 PM. Saturday delivery (April – December only) is between 8:30 AM – 1:00 PM. We understand that requirements for many venues and events do not fall within these parameters. Arrangements may be made in advance to meet your specific event requirements outside of our normal hours at an additional cost. Those arrangements MUST be made in advance. Please call for details.

MAY I REQUEST A SPECIFIC TIME?

Please keep in mind that we have multiple deliveries and pickups to perform each day and it is difficult to deliver every customer’s order at say “9 AM on Friday morning”. Our deliveries are scheduled the night before and we start our day with a full truck / schedule, working on pickups after the deliveries are complete. We may be able to accommodate either an AM or PM time range on a “best effort basis”. Specific time requests will require an additional charge and must be confirmed well in advance.

SET UP CHARGES

Equipment is delivered “table ready” to one central location. For an additional charge, advance arrangements may be made for Party Time Rentals to set up and take down equipment (tables, chairs, chair covers, etc). Tents, staging, drape and dance floors include the install / tear down in our rental price. We do not offer this service for table linens and table settings. For specific requirements please call for information and pricing.

SECURITY OF RENTAL ITEMS

The customer is responsible for the security of all equipment from the time of delivery or pickup until it has been returned to Party Time Rentals. It is strongly recommended that the customer be available onsite for delivery and pickup times, and make arrangements for security at any facility or venue. The customer is also responsible for damaged or missing items and verifying an accurate count of rental items received and returned. If the customer is absent, Party Time Rentals’ counts stand.

MISCELLANEOUS CHARGES

You may be charged a labour fee if your delivery site requires that equipment be taken up stairs, elevator, or an excessive walk by our delivery/pick up crew. If our delivery or pick up is delayed due to your event, an additional charge may apply.

Equipment added to your order on the same day of your event will have a second delivery charge added to the normal delivery rate for your event location. You are welcome to come and pick up the rentals at our warehouse location, if the items are available.

Some catering equipment may be subject to a $50 cleaning charge if the equipment is not returned clean. i.e. BBQ’s not emptied of charcoal.

WHAT IF SOMETHING DOESN’T WORK?

At Party Time Rentals, we go to great lengths to make sure all of our equipment is in working order before it gets to you. In the event that this happens, (and we sincerely hope it doesn’t) please call us immediately so we can either fix or replace the item as soon as possible, or in the event that we are unable to, we will remove it from your invoice. Party Time Rentals has implemented a test tag system for all items that run on electricity or propane. Each of these items should have a green “tested” tag attached to it with the date the item was tested as well as the name of the person who tested it.

BEFORE RETURNING RENTAL ITEMS

All items should be placed in one location for pickup. Dinnerware and flatware must be rinsed free of food and repackaged in their original delivery containers. Glassware is to be emptied of all liquids and returned upright into their appropriate containers. Linens should be free of debris and dried to prevent staining and mildew (do not place wet linens in a plastic bag). Food service equipment must also be free of food and reasonably clean. Propane BBQ’s are to be cool and charcoal BBQ’s emptied of remaining charcoal. Additional charges may apply if items do not meet the above conditions.

DO YOU RENT TENTS?

We carry a wide inventory of white frame and pole tents. Please call us to discuss your specific tenting needs! An event consultant will review your event details to determine the appropriate solution. We may recommend our consultant visit your home or venue to review the site. There is no charge for this service within Ottawa, however a service charge equal to the delivery charge will apply for site inspections outside of Ottawa and the charge will be deducted off the final rental cost of the tent, should you proceed. As a reminder, you are responsible for the security of all tents & rental equipment at your event. Cooking is not allowed under our tents as the smoke and fumes will discolour and damage the tent canopies. Our damage waiver does not cover anyone cooking under our tents and will be expensive for you to correct or replace.

WHAT IS THE DAMAGE WAIVER?

For peace of mind, a 7% non-refundable damage waiver is added to rental equipment and covers reasonable, accidental damage. The waiver does not cover specialty linens, specialty items, theft, vandalism, misuse (including burn holes in linens), abuse or simply missing equipment. All broken items and pieces must be returned to Party Time Rentals in order to be covered under the damage waiver.

GENERAL POLICIES

Click here to download Party Time Rental's Terms and Conditions of Rental (pdf 45k).

QUESTIONS?

If you have any further questions, please do not hesitate to call us at (613) 745-9400 and one of our customer service representatives will be happy to assist you.